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Screenshots used by permission |
Real estate agents spend a large part of their time searching for properties for their clients -- time that could be spent negotiating contracts, prospecting
for more clients, etc. In fact, this is such an issue that most agents are limited to working with only 3-4 clients at a time.
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Screenshots used by permission |
The Premise
Even in a medium-sized workgroup, technical needs can get out of hand. The office manager needed a way to track projects, communicate around the department,
and to log time spent.
The Goal
Create something SIMPLE to use that doesn't require any hassle, but makes sure nothing slips through the cracks.
The Solution
By creating a web application that connected to their employment records, there was no need to create a separate user account. Employees simply entered
their employee number (remembered by a cookie) to sign in (password was removed per client request). Within two clicks, the employee was entering their
request.
Managers are able to assign incoming projects to technicians as well as set priorities and view progress. Activity for each project was communicated between
employees technicians and managers by a form of bulletin board that emailed all participants as well as archived the work done for later reference. The result
was a low-cost, low-maintenance solution that simplified the support workflow for the entire department.
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